Refund policy

Return/Exchange
Thank you for shopping with us! We have a free exchange or replacement policy within 30 days from the date your
order ships. The product must be in its original condition, unused and in its original packaging. We do not refund
any shipping costs.
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Please fill in this form and include it with your exchange/return.
(Please check one) Exchange ____ Return ____
Full Name ______________________________________________________ Order #____________
Items being exchanged/returned

 

Reason for exchange/return

 

 

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Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at livingthedreamalpacafarm@yahoo.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at livingthedreamalpacafarm@yahoo.com

Shipping
To return your product, you should mail your product to: Living the Dream Alpaca Farm, 91 Village Green Circle. P.O. Box 1196, Quechee VT. 05059, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.